Unified Communicator Mobile

Unified Communicator Mobile (UC Mobile) is an application on the MAS server that enables MiVoice Business users to twin their cell phone (or other external telephone connected to the PSTN) with their office extension. Once twinned, calls to the office extension ring both devices simultaneously, until one or the other is answered, or if unanswered, are forwarded to voice mail.

While the external phone is connected to the system, the user has access (via feature access codes) to the following call control features:

NOTE: UC Mobile is part of the Mitel Unified Communicator line of products which includes Mitel Unified Communicator Express (UC Express) and Mitel Unified Communicator Advanced (UCA). For information on these products and how to integrate them with MiVoice Business, see the UC Express IT and Administrator Guide and the UCA Administrator Guide. Both are available on the Mitel Document Center website.

Conditions and Feature Interactions

Feature

Code

Hold

**1

Hold Retrieve

**2

Cancel

**3

Transfer

**6

Handoff (Personal Ring Groups)

**8

The codes cannot be changed nor are they synchronized with the feature access codes programmed in MiVoice Business. Instead, the codes are translated into MiTAI commands by the Unified Communicator Mobile application and sent to MiVoice Business. A fixed 10 second timer starts after the user dials **. If no other DTMF keys are pressed before the timer expires, the ** keys are ignored. The same timer is used for digit collection when transferring and conferencing.

Programming

MiVoice Business

  1. Log into the MiVoice Business System Administration Tool.

  2. Class of Service Options form

Program a COS for each of the following:

For these extensions:

Enable the following COS options in addition to the defaults:

Desktop Monitors

  • HCI/CTI/TAPI Call Control Allowed

  • HCI/CTI/TAPI Monitor Allowed

  • Privacy Released

  • Public Network Access via DPNSS

  • Public Network to Public Network Connection Allowed

  • Conference Call

  • Group Presence Control

  • Group Presence Third Party Control

Outgoing Lines

  • HCI/CTI/TAPI Call Control Allowed

  • HCI/CTI/TAPI Monitor Allowed

  • Public Network Access via DPNSS

  • Public Network to Public Network Connection Allowed

  • Suppress Simulated CCM after ISDN Progress

  • SMDR External (Optional)

  • SMDR Internal (Optional)

TUI Lines

  • HCI/CTI/TAPI Call Control Allowed

  • HCI/CTI/TAPI Monitor Allowed

NOTE: Ensure that the COS of the Desktop Monitor allows Conferencing (this is the default setting).

  1. User and Services Configuration form

Program a dedicated Desktop Monitor for each twinned extension. A Desktop Monitor is a virtual extension that monitors the twinned extension for incoming calls. (A virtual or "phantom" extension is one that is programmed in the system but has no physical device associated with it. A virtual extension is programmed by leaving the MAC address field blank.)

  1. Insert an asterisk after the first digit of the UC Mobile user’s extension number.

  2. Set Device Type to "5220"

  3. Set Hot Desking User to "No"

  4. Set Voice Mail to "No"

  5. Set Desktop Tool Access to "No"

  6. Assign the Desktop Monitor COS to each Desktop Monitor.

  7. Set all other fields to blank.

Program a pool of virtual 5220 extensions as Outgoing Lines. The Outgoing Lines dial out to the twin phones and must be on a controller that has access to the PSTN. The number of Outgoing Lines required is typically a third the number of twinned extensions. For each line

  1. Set the Device Type to 5220 IP

  2. Set Hot Desk User to No

  3. Set Voice Mail to No

  4. Set Desktop Tool Access to No

  5. Assign the Outgoing Line COS to each Outgoing Line.

  6. Set all other fields to blank.

Program one or more virtual 5220 extensions as TUI Lines. Users call the TUI Lines to enable or disable twinning on their extension or to change personal settings such as password and mobile phone number. For each line

  1. Set the Device Type to "5220 IP"

  2. Set Hot Desk User to "No"

  3. Set Voice Mail to "No"

  4. Desktop Tool Access to "No"

  5. Assign the TUI COS to each TUI line.

  6. Set all other fields to blank.

  1. Hunt Groups form

Program a TUI line Hunt Group as follows:

  1. Enter a Hunt Group DN

  2. Set Hunt Group Move to "Circular"

  3. Set Hunt Group Name to "UC Mobile TUI"

  4. Hunt Group Type to "Voice"

  5. Add TUI Lines as members

  1. Telephone Directory form

  1. Multiline Set Keys form 

NOTE: It is recommended that you also program a Handoff feature key on the user's desktop phone. This key allows users to handoff calls from their desktop extension to their UC Mobile phone.

  1. Personal Ring Groups form

  1. Assign the TUI Line extensions to a voice-type hunt group in the Hunt Groups form.

  1. In the COS for the desktop extension, set the "Call Forward No Answer" timer value. In a personal ring group MiVoice Business applies the longest CFNA timer in the group to all members. It is recommended that you set the CFNA timer for the desktop monitors to be several seconds longer than you would set for normal extensions. A longer-than-usual timer provides the user of a twinned cell phone more time to pick up the call before it is routed to voice mail.

NOTES

 

Mitel Application Server

See the MAS documentation under Applications & Solutions section on the Mitel Customer Documentation website (Document Center).

Device Support

Operation

To twin an extension with another phone:

  1. From any internal extension, dial the hunt group number of the Unified Communicator Mobile telephone user interface.

  2. Log in with your username and password.

  3. When prompted, enter the number of the other phone and the digit required to activate twinning.

Twinning can also be set up by the user through a web-based portal (URL supplied by the administrator) or by the administrator via the administrator web portal for the MAS server.

To transfer a call from the twin phone to the extension: